FAQ

Are you size inclusive?

 I am currently exploring ways to be size inclusive.  Expanding a product line takes time and expertise. When I was in design school, plus size pattern making was not part of the curriculum.  I am hoping to invest in software and training that will allow me to produce sizes 3XL and 5XL.

When will my order ship?

Orders take 3-4 weeks to process in the order in which they are received.  If you need something sooner, please send us a message via the contact form.

Do you take custom orders?

Unfortunately not at this time.  Creating a new garment from scratch requires drafting and fitting a new pattern. Sourcing fabrics and trims, etc.  This is very time consuming and costly. If you would like a simple color change in an item that is already available see below.

I LOVEE!  (Insert item here) but I would like to know if you can make it in (           ) color.  Can you do that for me?

Good news, most likely! We are happy to make an item in another color.  There may be an additional fee if its not a in stock color.   Please use the contact form to reach out and we will get back to you within 48hrs.

Do you ship internationally?

Yes!  Please enter your address in the checkout process to see what the shipping fee will be.  You will receive a tracking number when the order ships.  Please not that tracking may not be accesible while in customs.  

Do you take returns/exchanges?

McLaineO does not offer returns or exchanges on any items handmade or ready to ship.  

Cancelations must be made within 24 hours of purchase.  If a cancelation is requested within 24 hours of purchase you will be refunded the total minus a 20% restocking fee.  

McLaineO does strive to offer the highest quality garments.  Please contact if you have any problems with your order.  Defective items will be evaluated on a case by case basis.

Items must be postmarked within 5 business days of delivery, unworn with the tags still attached.  Return shipping is the buyers responsibility.  Please reach out via the contact from for instructions on how to ship the item back.